Terms & Conditions & Refund Policy

Terms and conditions

Please read these terms carefully before using this Site
If you are not available for consultation at the time of appointment or not intimating the clinic 6 hours prior to appointment you are not eligible for refund.

These terms may be changed from time to time and without further notice. Your continued use of the Site after any such changes constitutes your acceptance of the new terms. If you do not agree to abide by these or any future terms, please do not use the Site or download content from it.

All services and products stated on https://apollosugar.com/consult are subject to availability

Apollo Sugar Clinics may terminate, change, suspend or discontinue any aspect of the Site, including the availability of any checkups, at any time. Apollo Sugar may remove, modify or otherwise change any content, including that of third parties, on or from this Site. Apollo Sugar Clinics may impose limits on certain features and services or restrict your access to parts or the entire Site without notice or liability. Apollo Sugar Clinics may terminate your use of the Site at any time in its sole discretion.

These terms apply exclusively to your access to and use of the Site and do not alter the terms or conditions of any other agreement you may have with Apollo Sugar Clinics or its parents, subsidiaries or affiliates.

Patient can cancel/reschedule the appointment, call – 18001031010 

Refund will take 15 working days.


  1. I give my consent for remote consultation, i.e. telephonic or online consultation through WhatsApp, SMS, e-Mail or other means, to consultants of Apollo Sugar Clinics.
  2. I state, that I am not talking to the doctor from outside the country and the details given by in the form above are accurate.
  3. I understand that there may be technological problem/challenges during consultation e.g. poor quality of voice, deviation in color of images or lack of understanding on both sides because both doctor and patient are not face to face.
  4. I understand that there is limitation of online-consultation and it cannot act as a substitute for physical and clinical examination of patient by the doctor. Hence, wherever so will be required or advised, I hereby undertake that I will get myself clinically examined with concern licensed medical practitioner before placing the complete reliance on this online consultation and will make required follow-up visits to the clinic/center.
  5. I understand that the remote consultation will be recorded concurrently on case notes and I am liable to make payment for the same.
  6. I permit consultants of Apollo Sugar Clinics to record the conversation as well as images during the consultation process and I understand that recording may be used as part of medical record.
  7. I understand that the telephonic consultation will be based on the information furnished by me as a patient/ attendant/ Relative. I also understand that if any history is not revealed at that time of consultation, diagnosis made and treatment given by the doctor may vary accordingly. I undertake to provide such missing / forgotten information to the doctor as early as possible so that necessary corrections in the treatment can be made.
  8. I undertake to get investigations as advised by the doctor during the consultation process and bear the responsibility to correctly and fully inform the doctor as early as possible.
  9. I understand that the record will be kept confidential by consultants of Apollo Sugar Clinics.
  10. I am aware that consultant of Apollo Sugar Clinics has offered me his services from remote location at my request only.
  11. I will not hold doctor negligent, if there is any error in judgment on the part of the doctor due to remote consultation.
  12. I am giving above consent without any pressure or force, and I am not under influence of any drugs or alcohol while I am agreeing to this consent.
  13. I hereby also confirm to the privacy policy of the Clinic/Hospital/Apollo.
  14. Patient will make payment on PayTM, Google Pay, or by any other real-time online payment mode as advised by the staff of Apollo Sugar Clinics.
    I appreciate the risk that consultant of Apollo Sugar Clinics is taking to help me to reduce my suffering.